Terms for Manufacturers

Version of 2 November 2026, for businesses only.

Thank you for working with us. We kept these terms short and plain. "You" means your company, the manufacturer; "we" means our company named in section 1. If anything is unclear, just write to us (section 1).

In short: for every request we send you, you deal only with us: we buy from you in our own name and resell to our buyers, and you invoice us; working with us is free for you; there is no exclusivity: you keep selling to anyone you like, and you decide on every request; buyers and you stay anonymous to each other; please keep buyer details confidential and reach buyers only through us; you can pause or leave at any time with one click; if the rules are broken, we may block your account.

1. Who we are

The person who accepts these terms confirms that they may act for your company.

2. How we work together

We receive private-label requests from business buyers, mainly in Iraq and the region, and send suitable ones to you in coded form. You decide on each one: offer, ask a question or decline. You join on our invitation or on your own application, and admission is our decision. Please keep your profile correct and the mailboxes you sign in with secure, so nobody else can act in your name.

3. Free, and no exclusivity

Working with us costs you nothing: no fee and no subscription. We buy from you and resell in our own name; we earn from the difference between what we pay you and what the buyer pays us. Should this ever change, we will tell you in advance (section 15) and charge nothing without your consent. You keep selling to anyone you like, as you do today. You need not offer on any request, and we promise no number of requests or orders. We may send a request to several manufacturers. Neither of us is the other's agent.

4. Requests, questions and offers

A request shows a request code, a buyer code used only for you, the market, our neutral product codes matched to your products, and the quantities. Questions pass through us both ways, and we translate them. You answer in the offer fields on your board. Unless you state otherwise, prices are ex works (EXW, Incoterms 2020) in EUR without VAT, and an offer binds you for 30 days unless you mark it "indicative"; we are free to accept it or not. Your prices are never published or shown to buyers, who only see our own offer under our name.

5. Anonymous both ways

We do not tell buyers who you are, and we do not tell you who the buyer is, so that nobody is bypassed. Your identity is disclosed only with your consent or where the law requires it (for example for registration or a recall). Only we decide whether you learn more about a buyer (for example the artwork for an order), and we record why; this does not change section 8.

6. We buy and resell in our own name

Every order is a contract between you and us only: we buy from you and resell to the buyer in our own name, and you invoice us, never buyers. Payment terms are set in each order; please confirm an order within 3 working days. We report visible defects within 10 working days of receipt, and hidden defects as soon as we find them. You use a buyer's brand and artwork only for that order and not as a reference; we check the trademark before production.

7. Communication through us only

Everything about requests, offers, samples and orders runs through your board, or our own e-mail and phone where we name them, so buyers stay anonymous and the work stays fair for everyone. Please put no phone numbers, e-mail addresses, websites, messenger names, social-media handles or QR codes into notes, answers or file names; your board does not save such entries. Your catalogues and certificates may keep your own details, as they never go to buyers. If a buyer approaches you directly about a request that reached you through us, please tell us within 2 working days.

8. Our buyers stay with us

While your account with us is open and for 12 months after you leave, please do not contact, quote, sell to or produce for a buyer whose request reached you through us, other than through our order, also not through affiliates or intermediaries, and do not try to find out who is behind a buyer code, whoever takes the first step. A buyer who was already your direct customer for the same products before our first request is not covered; just tell us when you decline that request. This rule keeps working with us free and fair for everyone.

9. Confidentiality

Please keep what you learn through working with us confidential (requests, buyer codes, brands, artwork, our processes, anything that could identify a buyer), use it only for our business together, and share it only with staff and advisers who need it and are bound to secrecy. What is public, what you already had, and what the law requires you to disclose are not covered. This lasts while your account is open and 5 years after; buyer identities and trade secrets as long as they are not public. In turn, your name, prices, product names and documents never reach buyers; we may mention the country of manufacture.

10. Samples

Please state in your offer whether samples are free or charged, with their cost and lead time; you decide. We pay the freight. Samples go to the address we name, without your name, logo or website, so both sides stay anonymous. The order specification prevails over the sample.

11. Quality, documents and product liability

As the producer, you are responsible for the quality of your products and for your documents: a certified quality system that fits the product (for example GMP, ISO 22716 or ISO 13485) with valid certificates in your company's name, a certificate of analysis with each batch, and on request the documents the target market needs. A product whose mandatory certificate has expired gets no requests until it is renewed. Please tell us before you change the site, composition, raw materials, pack or certificates of an offered product. Registration and labelling in the target market are ours and the buyer's; we never promise a registration or a date. We may visit your site on 14 days' notice, at our cost, once a year at most unless a quality incident occurred. Product liability for the goods you make is yours as the applicable law provides; the artwork, label texts and marketing instructions we supply are ours. If you learn of a safety issue, an authority's measure or a serious complaint about delivered goods, please tell us within 24 hours, help with any recall, and keep batch records and retained samples as long as the law requires.

12. Your data

We are the GDPR controller for personal data in your account with us; you are the controller for your staff data in your own systems. We store your team's names, job titles, business e-mail and phone, language, sign-ins, consent records, actions in your account and uploads, to run your account and our contract (Art. 6(1)(b) GDPR), to secure our systems and prevent misuse (Art. 6(1)(f)) and to keep records the law requires (Art. 6(1)(c)); never for third-party marketing. Our processors, each under a data processing agreement: Supabase (hosting, EU region), an e-mail provider with an EU region, and a document-reading service (reading of uploads on our behalf); transfers outside the EEA rely on an adequacy decision or standard contractual clauses. We keep consent records and contract documents while your account is open plus the statutory periods (up to ten years), uploads and extracted data until you leave plus 12 months, logs for 24 months. You have the rights of access, correction, deletion, restriction, portability and objection (Art. 15 to 21 GDPR) and may complain to a supervisory authority; write to info@productaria.com, or use the data export on your board.

13. Your files and how we read them

We read the catalogues, price lists and documents you upload, with the help of the document-reading service named in section 12, and propose product entries for you to check. Nothing is published or offered without your confirmation: only entries you confirm, and we link to a product code, are used for requests, and you remain responsible for them. You allow us to store, process, translate and display your files for our work together as long as section 12 says, and confirm that you may. Files are kept in private storage in the EU; apart from us, only the document-reading service named in section 12 reads them, on our behalf, and they never go to buyers.

14. Pause, leave and blocking

You can pause requests with one click on your board, and leave at any time with one click or by e-mail, without giving reasons; requests stop at once, open orders are completed, and sections 8, 9 and 12 continue as they say. We may end our work under these terms with 30 days' notice.

If the rules of sections 7, 8 or 9 are broken, if your information proves wrong, or if our systems are misused, we may block your account; that is the only consequence these terms attach to such a breach. We warn you first and give you the chance to put it right; only if the breach is serious (for example contacting directly a buyer whose request reached you through us) or security requires it may we block at once. We always tell you why, and once the problem is put right we lift the block, unless the breach was serious.

15. Changes to these terms

We may update these terms for a good reason (a change in the law, new functions of your board, or security) and tell you by e-mail and on your board at least 30 days before, showing what changed. You accept with one click, or by using your account after that date once we have reminded you of this; if you do not agree, you can simply leave, and orders already placed keep the earlier terms. Your consent record shows which version you accepted.

16. Our liability

We are fully liable for intent and gross negligence, injury to life, body or health, under the Product Liability Act and for guarantees we gave. For slight negligence we are liable only for breach of an essential contractual duty, limited to the typical, foreseeable loss. We do not guarantee any number of requests or orders, uninterrupted availability, or data read from your files before you confirm it.

17. Law, court and language

German law applies, without the UN Convention on Contracts for the International Sale of Goods. The courts of [Cologne, Germany] are competent where you are a merchant; we may also bring a claim at your seat. Declarations can be made in text form, including a click on your board. These terms apply rather than your own general terms. The English text is binding; the German and Arabic versions say the same.

Thank you for working with us.

Annex A - The three consents (version of 27 October 2026)

Ticked on the first step of joining. For each we store the kind, the text version, a SHA-256 fingerprint of the exact text shown, the time, the IP address, the person and the invitation.

Annex B - Data notice

Who: our company named in section 1; contact and data protection: info@productaria.com. What we store, why, with whom, how long, your rights: section 12; how we read your uploads: section 13. Buyers never see your team's personal data, and you never see buyers' personal data: both sides appear in coded form.